Shineup Venture Sdn. Bhd. can only send orders to location with complete delivery address.

We ship via various courier companies to ensure parcels arrive on time (unless in unforeseen circumstances). The time scales for delivery & delivery charges may vary depending on the availability of the quantity ordered, will be updated by our Customer Service Team.

Please note that Shineup Venture will not be liable for any lost parcels or any damaged items during mailing or delivery.

Orders are shipped out according to order numbers, combination of orders placed on different days is strictly not allowed.

One(1) order only can deliver to one(1) address, for multipe addresses delivery, you need to place seperate order for each unique address.

Orders may be combined and shipped as one parcel if address labels of orders under the same address are printed out on the same day.

Orders will only be processed once the full payment is received.

Delivery

Confirmed orders will be shipped out from our warehouse within 2 – 5 business day(s) if they are placed before 2:00 pm, Monday to Friday, excluding public holidays and subjected to stock availability.

All orders are dispatched and delivered by our designated courier from Monday to Friday, excluding weekends and public holidays. (There are possibilities that the courier delivers during weekends).

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes.

Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

Custom / additional handling / taxes charges is borne fully by customer. Shineup Venrture is not liable for any additional postage or taxes, if any, charged by your respective local Courier / Customs / Government. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.